Refund & Cancellation Policy

Last updated: [DATE — fill in before publishing]

Before you publish this: not legal advice. Get this reviewed, especially the refund window — India's e-commerce consumer rules and card networks/UPI often expect a clear, honoured refund window, and PayPal has its own dispute/chargeback process independent of whatever you write here. Fill in the actual number of days you want to commit to.

1. Cancelling your subscription

You can cancel auto-renewal any time from Profile → Manage Subscription. Cancelling stops the next billing cycle — you keep Premium access until the end of the period you already paid for, then the account reverts to the Free plan.

2. Refund window

Situation	Refund
Cancelled within [X] days of first subscribing, never used a Premium-only feature	Full refund
Cancelled within [X] days, Premium features already used	Case-by-case — contact support
Cancelled after [X] days	No refund for the current period; access continues until it ends
Duplicate/accidental charge	Full refund on verification
Failed/incomplete payment that still shows as charged	Full refund on verification

Refunds are issued to the original payment method: Cashfree refunds return to the original UPI/card/netbanking source per Cashfree's standard timelines; PayPal refunds follow PayPal's own timelines and dispute process.

3. How refunds are processed here

Refund requests go to support first. Once approved, an admin marks the order "Refunded" in the AvenStory admin panel — this immediately ends the subscription's Premium access and logs the reason against the order. The actual money movement (Cashfree refund API call / PayPal refund) still needs to be triggered separately from each gateway's own dashboard or API; marking "Refunded" here does not itself move money — treat it as the source-of-truth record of the decision, not the money transfer step.

4. Non-refundable situations

Change of mind after the refund window in section 2 has passed and Premium features were used.
Account suspended for violating the Terms & Conditions.

5. How to request a refund

Email [support email — fill in] with your account email and order ID (visible in Profile → Billing history). We aim to respond within [X] business days.